The capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves, and our relationships
Daniel Goleman
The Emotional Intelligence Framework
Self Awareness
Knowing what we feel in the moment and using that to guide our decision making; having a realistic assessment of our own abilities and a well grounded sense of self-confidence.
• Emotional self-awareness
• Accurate self-assessment
• Self-confidence
Self Management
Handling our emotions so that they facilitate rather than interfere; delaying gratification to pursue goals; recovering well from emotional distress; deploying our deepest preferences to take initiative, improve and persevere.
• Self-control
• Trustworthiness
• Conscientiousness
• Adaptability
• Achievement orientation
• Initiative
• Social Awareness
• Sensing what people are feeling, being able to take their perspective and cultivate rapport with a broad diversity of people.
• Empathy
• Organisational Awareness
• Service Orientation
Social skills
Handling emotions in relationships well and accurately reading social situations; interacting smoothly; using these skills to persuade, lead and negotiate.
• Influence
• Leadership
• Developing Others
• Communication
• Change Catalyst
• Conflict Management
• Building Bonds
• Teamwork and Collaboration